Ordering Information

 
Pricing

The prices shown on this website apply to single orders of Steri-Spray products and exclude Vat at the standard UK rate. Discounts are available for larger orders, please complete our online order enquiry form for further details and a quote.

Delivery

Delivery charges and timescales are dependent on quantity and will be quoted on an individual basis when you place an order enquiry.

Ordering

To order you can call us on 01462 491005, fax us on 01462 893072, email us at mail@steri-spray.com or complete our online order enquiry form. We will contact you with final pricing and delivery details. Once you are happy we will arrange final payment with you and despatch your goods.

Steri-Spray products are currently available in the UK. If you have an enquiry regarding a volume order for delivery abroad please contact us to discuss your requirements.

Payment & Invoicing

Orders can be paid for by cheque in advance or by bank transfer.

Recognised organisations  United Kingdom can apply to open an invoicing account. If successful, an invoice will be issued which is payable within 21 days.This will allow you to pay electronically using BACS or by cheque.

Please make cheques payable to Steri-Spray Ltd.

Returns

We are pleased to exchange or provide a full refund for any unopened products provided that you return the goods to us within 14 days of delivery. If there has been no error on our part we will refund only the cost of the item. We will not refund the cost of delivery and you will be responsible for the return postage and packaging. Please note that we cannot accept opened or damaged boxes as returns. Please ensure that any items to be sent back are returned securely. Steri-Spray cannot be held liable for returned items which do not reach us.

If any goods delivered by us are faulty, damaged in transit, deficient of items shown on the delivery note or fail to match the items ordered by you, then you should email us explaining the problem to mail@steri-spray.com within seven working days of receipt and we will contact you to resolve the matter. If we don’t receive notification you will be deemed to have accepted the items as satisfactory.

The address for returns is:

Returns
Steri-Spray Ltd
Unit 6, Bondor Business Centre
London Road
Baldock
Hertfordshire SG7 6HP
UK


Contact Us

If have any questions about your order or about placing an order with us email us at mail@steri-spray.com or call us on 01462 491005 (please leave a message if we are unable to answer the phone immediately and we will call you back as soon as possible).

General Terms & Conditions

Prices may be changed at any time without notice.

No contract will commence between you and Steri-Spray Ltd for the sale by it to you of any product unless and until Steri-Spray Ltd accepts your order and confirms that it has despatched your product.

For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Steri-Spray Ltd irrevocably agree to submit to the non-exclusive jurisdiction of the English Courts.

All items supplied remain the property of Steri-Spray Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Steri-Spray Ltd liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Steri-Spray Ltd takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. Prices are subject to change without notice. All goods offered on the Steri-Spray website are subject to availability. If an item you have ordered is out of stock before your order is accepted, we will notify you as soon as possible.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

All communication by fax or email is legally binding.